Customer Information Privacy Policy
1. Purpose and scope of collection
When purchasing on the website, customers need to provide basic information including: full name, phone number and delivery address. This is mandatory information for us to contact to confirm orders, deliver goods and ensure customer rights.
Customers are responsible for keeping personal information, email and related activities confidential. At the same time, they need to promptly notify us if they detect any unauthorized use, abuse or security breaches for appropriate handling measures
2. Scope of information use
Customer information is used for the following purposes:
Confirm orders and delivery.
Provide product information upon request.
Send notifications related to website operations.
Contact and support customers in special cases.
Implement requests from competent judicial authorities (courts, investigation agencies, prosecutors, etc.).
We are committed to not using personal information for purposes other than the above.
3. Information storage time
Personal information will be stored until the customer requests cancellation. In all cases, customer data remains confidential on our server system.
4. Subjects with access to information
Customer personal information can be accessed by:
Company employees.
Partners who have signed contracts to provide related services. These partners are only allowed to use information according to the agreement to support customers.
5. Customer rights to personal data
Customers have the right to:
Check, update, edit or cancel personal information by contacting the website administrator.
Submit complaints related to the leakage or misuse of personal information. After receiving, we will verify and take timely measures.
6. Complaints receiving and handling mechanism
Any disputes arising between the customer and the company will be resolved through negotiation. If no agreement is reached, the case may be brought to the competent People's Court.
Customers need to provide evidence (email, text message, etc.) to support the complaint resolution process.
If beyond the authority, the company will coordinate to transfer the case to the competent authority and support the customer to protect their legal rights.
7. Commitment to information security
We are committed to absolute confidentiality of personal information and online transaction data of customers.
Do not disclose, transfer, or provide information to third parties without the customer's consent, except in cases prescribed by law.
In case the system is attacked causing data loss, we will notify the competent authority and the customer to coordinate handling.
Customers are responsible for providing accurate and legal information when registering/purchasing. We are not responsible for resolving complaints if the initial information is incorrect or fake.